PATIENT SATISFACTION SURVEY

PUMC has found that frank patient feedback is vital to the success of your practice. However, this feedback needs to be obtained by trained professionals who are not only skilled at capturing, and computing the vital data, but creating new interest in your services.

PUMC will conduct surveys of your unclosed consultations as well as your patients who have had other services. Through this survey, PUMC will generate goodwill, increase your patients' knowledge of your TOTAL aesthetic surgery capabilities, and possibly even help close a case or two in the process.

Analysis of the results of the satisfaction surveys will be based on comparisons with PUMC's national database.

A report will be developed detailing the results of the survey along with specific recommendations for improvements. Any complaint or problems mentioned by surveyed patients will be immediately brought to your attention or that of your administrator.

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